![]() It is symbolic of Autumn in New England, of thick wool sweaters over flannel shirts draped over jeans. It transcends this categorization to symbolic. A representative for the plaintiff's attorney, Ben Barnow of Barnow and Associates, offered no additional comment on the matter. It would be easy to call the Classic 8 LL Bean Men’s Bean Boot iconic, and accurate as well, but the Bean Boot does something more. Representatives for LL Bean didn't immediately respond to a request for comment on the lawsuit. LL Bean's popularity spiked in recent years as urban shoppers developed a liking for the outdoor label's roomy duffel bags and sturdy duck boots. Others seek refunds for products that have been purchased through third parties, such as at yard sales." "Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. "Increasingly, a small but growing number of customers has been interpreting our guarantee well beyond its original intent," LL Bean Chairman Shawn Gorman said in a letter to customers on Friday. Such returns cost it around $250 million during that period, the company said. Bean determined that about 15 percent of all recent returns were abusive, a rate that had doubled over the past five years. The Freeport, Maine-based company said its lifetime returns policy was never meant to be an infinite replenishment method. The bootmaker's announcement drew mixed reactions from customers, who either blamed those who abused the policy for ruining it for everyone or blamed the company for reneging on its promises. Bean's unilateral refusal to honour its warranty, plaintiff and the other class members were harmed, and have been deprived of the benefit of the bargain."īondi's frustration isn't unique. "The warranty was a basis of the bargain with the sale of L.L. Bean catalogue covers," the complaint stated. Bean's marketing and has been emblazoned prominently on many L.L. Bean announced the end of its lifetime return policy today, a result of an uptick in abusive consumers taking advantage of the policy by returning products as the end of their life cycle. Bean was looking items must be awkward or email within months of boots. ![]() "The warranty, promising that there are 'no conditions' and there is 'no end date' has been a core component of L.L. Bean announced Friday it has canceled its legendary lifetime return policy due to an increase in fraud and abuse, exacerbated by tales shared on social media. The company provides shipping labels for mail-in returns or conversation can take. The plaintiff, Victor Bondi, is described in the filing as "a loyal customer" of LL Bean, having purchased the iconic Bean Boots, among other products. The complaint, filed this week in Chicago federal court, seeks class-action status. LL Bean is facing a breach of warranty lawsuit after changing its decades-old lifetime warranty, in what may be the first of many claims over the now-dead policy. Some LL Bean customers feel aggrieved by the company's decision to discontinue its lifetime return policy. ![]()
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